xRM is a Microsoft CRM application platform layer that accelerates the development of relational, line-of-business applications through point & click customizations, built on the Microsoft technology building blocks such as Windows, SQL Server, and .NET.

For IT managers and IT-decision makers in mid-size and enterprise organizations who face a wide variety of process automation needs across business groups and departments, xRM offers a line-of-business application development platform that accelerates the development of LOB applications and drives business results through an optimized infrastructure.

Unparalleled Flexibility

xRM is enabled by the platform components underlying Microsoft Dynamics CRM. While the C is equal to customer in CRM, X is equal to ANY relationship that needs to be managed, such as vendors, employees, prospects, dealers, as well as other types of business relationships including properties, assets, projects, grants, legislation, etc. The flexibility of the xRM platform components enables it to be leveraged in a wide variety of ways by many different organizations.

xRM is a business application platform layer that sits on top of and leverages the power of the Microsoft Application Platform technology building blocks (Windows, SQL Server, .NET, and Office) and is designed to significantly accelerate the creation of enterprise-class relational business applications by providing IT professionals with reusable ‘application services’ that can be rapidly adapted to fit the unique needs of users and businesses through point & click.

Using xRM, organizations can rapidly create and deploy many relational line-of-business (LOB) applications on a single platform with shared resources & technologies.

Key value areas include:

• Familiar Microsoft technologies give end-users a consistent experience across all LOB applications (Office/Outlook) and provide IT professionals with technology they know (SQL Server, Windows, .NET).
• Power of choice ensures organizations get and use XRM the way they need it. Whether it be on-premise or on-demand, subscription or license (now available on Application Platform Agreement (APA) for licensing), Outlook or web, the power of choice ensures it fits customers environment and budget.
• Enterprise-class capabilities through highly scalable multi-tenancy for efficient management of multiple large-scale LOB applications in a single environment
• Point & click customization allows each LOB application to be completely built (relational data model, process automation, user experience) and maintained through a point & click interface.

The Halden Group provides a complete range of services and staffing resources to assist in the analysis and implementation of Microsoft CRM for building specific line-of-business applications. Contact us to learn more.