Service Management Series
The WennSoft Service Management Series can improve the way you manage service calls, dispatch, resolution tracking, contract management and much more, all within the familiar Microsoft environment. Learn more about WennSoft Service Management.
WennSoft Job Cost puts you in control of your projects, allowing for increased margins, improved cost control and higher profitability. Designed to adapt to changing business environments, Job Cost allows project managers to utilize job data to proactively manage labor, materials and equipment. Click here for more information on Job Cost.
Equipment Management Series
Functionality, integration and flexibility serve as the foundation of the Equipment Management Series, a complete business management solution for companies that manage the distribution, installation and maintenance of serialized equipment and assets. Learn more about WennSoft Equipment Management.
In many service businesses, the greatest opportunity to control costs correlates directly to the field service technician. Effectively managed technicians can be a tremendous revenue source, whereas inadequately monitored technicians could be your greatest overhead burden. The field service technician is the controlling factor in customer satisfaction. MobileTEC can provide the field service technician the information they need to get the job done correctly, efficiently and in a manner that elicits high customer satisfaction. With MobileTEC, daily activities such as sending new service calls to the field, resolution tracking and initiating new service work orders becomes simple and routine.
MobileTEC can improve the accuracy of data capture, guide decision making and enforce standards and best practices. Productivity efficiencies are realized when field workers are enabled to update schedules, add parts and materials usage, record expenses, send and receive e-mail messages, manage scheduled maintenance in addition to eliminating redundant or inefficient data entry. Additional benefits MobileTEC delivers include:
- Improved communication to and from the field
- Cost benefits through efficiency gains
- Process and accountability improvements
- Increased customer satisfaction
- Improved scheduling and routing
- Electronic tracking of the entire service process
- Streamlined reporting and billing
- Single point-of-entry from mobile through financial applications
Click here to experience the service, revenue and overall satisfaction benefits a 360-degree WennSoft solution can bring to your organization.