Microsoft Dynamics CRM is a powerful software application that empowers sales, marketing, service, and management teams to work together for superior customer service, profitable customer relationships, and informed business decisions based on a complete 360° view of the customer.

Built on .Net technologies and making extensive use of Web services, Microsoft CRM is:

• Designed for ease of customization to meet the needs of individual businesses.
• Designed for integration with legacy systems, financial management applications, ERP, and front-office solutions.
• Seamlessly integrated with Microsoft Outlook and Office, providing a solution that front-line employees will be using from day one!
• Built from the ground up to meet the needs of small and mid-size businesses while scaling easily to support large multi-department installations in multiple locations.

Easy to use and install, Microsoft CRM is accessible through a Web client and Microsoft Outlook, providing complete access to all customer and sales history - at the office or on the road. Microsoft CRM includes powerful reporting tools and business analytics based on Microsoft SQL Server.

Diverse Business Applications

Thousands of organizations are successfully using Microsoft CRM to improve business performance and find new customers for such diverse business applications as:

• contact management
• sales force automation
• quote and order management
• marketing automation
• customer service
• unique businesses (using xRM - a point and click development platform to quickly build powerful line-of-business applications)

CRM Online

And now, Microsoft Dynamics CRM is available as an on-premise solution or on-demand with Microsoft CRM Online, a subscription-based service hosted by Microsoft. Three different CRM servers are available to meet the needs and budget of most any size organization - Workgroup, Professional, and Enterprise.

Let Us Help

The Halden Group is a certified Microsoft Dynamics CRM business partner. Contact us for assistance in selecting the right Microsoft CRM solution for your organization and for professional installation, customization, and support services.